Introduction
At Chelsea And Violet® Shoes, Dresses, Boots, Clothing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By visiting our website or purchasing from us, you agree to the terms of this Privacy Policy.
Information We Collect
We collect both Personal Data and Non-Personal Data about you:
Personal Data: This refers to any information that can be used to identify you as an individual, either directly or indirectly.
- Contact Data: We collect information like your name, email address, phone number, and mailing address when you create an account, make a purchase, contact us with questions, request information, sign up for our newsletter, or participate in contests and surveys.
- Financial Data: We collect financial information like your payment card details when you make a purchase from us. This is processed by trusted third-party payment processors who comply with payment card industry security standards.
- Transaction Data: We collect details about the products and services you purchase from us and the corresponding transactions.
- Social Media Data: If you interact with us on social media platforms like Facebook, Instagram, Twitter, Pinterest etc., we may collect information available on your social media profiles like your name, profile picture, posts, comments etc.
- Demographics Data: We collect information like your age, gender, location etc. when you participate in any survey or contest.
Non-Personal Data: This refers to data that cannot be used to identify you.
- Device/Technical Data: We collect technical data like your IP address, browser type, operating system, device type, and other similar details. This is primarily collected via cookies.
- Usage Data: We collect information about how you use and interact with our website. For example, the pages you visit, products you view or search for, items added to your shopping cart, and how you interact with various website elements.
- Marketing Data: We collect data about your product preferences and shopping patterns in order to provide a personalized shopping experience.
How We Use Your Information
We use your Personal and Non-Personal Data for the following purposes:
- To provide our products and services to you, process orders, and fulfill our contractual obligations.
- To administer contests, competitions, surveys etc. and send you marketing communications that you have consented to receive. You can opt-out anytime.
- To respond to your queries, refund requests, or complaints.
- To customize your shopping experience and recommend products we think you’ll like.
- To notify you about changes to our policies, terms & conditions, and other important updates.
- To maintain and improve our website’s functionality.
- To prevent fraudulent transactions and enhance security.
- To comply with all applicable legal and regulatory obligations.
- To analyze trends, statistics, and customer demographics in order to improve our offerings.
- To contact you about new products, services, and offers we think may interest you.
How We Share Your Information
We may share your Personal and Non-Personal Data in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers that perform services on our behalf, like payment processing, order fulfillment, website hosting, marketing assistance, customer support, email delivery etc. These services providers are authorized to use your Personal Data only as necessary to provide these services to us.
- Business Transfers: If we are involved in a reorganization, merger, acquisition, bankruptcy, or sale of some or all of our assets, your information may be transferred to the new entity. We will notify you before any transfer and the information will remain subject to this Privacy Policy.
- Legal Requirements: We may disclose your information if required to respond to subpoenas, court orders, or other legal processes. We may also share your information to establish or protect our legal rights, property, safety of our customers, or defend against legal claims.
- Partners: We may share non-identifiable, aggregated information with third-party partners for analysis, demographic profiling, and other similar purposes.
We do not sell, rent, or share your Personal Data with third-parties for their marketing purposes without your explicit consent.
Your Data Protection Rights
You have the following rights with respect to your Personal Data collected or processed by us:
- Right to Access: You have the right to request copies of your personal information.
- Right to Rectification: You have the right to request correction of any inaccurate personal information about you.
- Right to Erasure: You have the right to request deletion of your personal information.
- Right to Restrict Processing: You have the right to request restriction of processing of your personal information.
- Right to Object to Processing: You have the right to object to processing of your personal information.
- Right to Data Portability: You have the right to a machine-readable copy of your personal information.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
Data Retention
We retain your Personal Data for as long as your account is active or as needed to provide you products and services. We will also retain and use your information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property rights, contract requirements, operational directives, and historical archiving.
When your Personal Data is no longer required, we securely delete or destroy it.
Transfer of Information Outside Your Country
Your Personal Data may be stored and processed in any country where we have facilities or service providers. By using our website or providing consent, you acknowledge that your information may be transferred internationally.
We will ensure an adequate level of data protection when your Personal Data is transferred internationally by having appropriate agreements in place or relying on recognized legal frameworks for international data transfers.
Security of Your Information
We are committed to protecting the security of your Personal Data and use reasonable physical, technical and administrative safeguards to protect it. Examples include firewalls, data encryption, access controls, employee training, and confidentiality agreements.
While we strive to protect your information, no security measures can be 100% effective, and we cannot guarantee absolute security of your data.
Use of Cookies and Similar Tracking Technologies
We utilize cookies and similar technologies on our website to collect Non-Personal Data and Personal Data. Cookies are small text files placed in your browser that allow us to understand your preferences, optimize your site experience, and provide you with customized content.
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
We also allow third-party services like Google Analytics to place cookies that collect usage and demographic data. The data collected cannot be used to identify any individual visitor. You can disable Google Analytics tracking without affecting your ability to use our website.
Third-Party Links
Our website and emails may contain links redirecting you to third-party websites. If you click on a third-party link, you will be directed to that site and their privacy policy will govern how they use your information.
We are not responsible for the privacy practices, data collection, or content on any third-party websites. We recommend you read their privacy policies carefully before providing any information.
Children’s Privacy
Our website is not designed for use by anyone under 18 years of age (“Child” or “Children”).
We do not knowingly collect Personal Data from Children without parental consent. If you are a parent or guardian and believe your Child has provided us information without your consent, please contact us. If we become aware that a Child has provided us information, we will take steps to delete their information.
Changes to This Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes in our practices or regulations. If we make any changes that materially impact your rights, we will notify you by email or through a notification on our website.
You should review this policy periodically to stay up to date on our most current practices. Your continued use of our website constitutes acceptance of any modified Privacy Policy.
How to Contact Us
If you have any questions about this Privacy Policy or your Personal Data, please contact us:
Email: [email protected]
EU Data Subject Requests
If you are located in the European Union, you have the right to request: access to, correction of, deletion of, or restrictions on Personal Data we process about you. To make such a request, please send an email to: [email protected].
